Shipping, Return and Exchange Policy

Blvckhair  is the operator of www.blvckhair.com.  By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service and ensure customer satisfaction. At Blvckhair your satisfaction is our top most priority.

SHIPPING INFORMATION

We have a standard 1- 4 working days processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays. 

Braid wigs / custom orders might take up to 3-10 working days for order to be processed.  

***NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS***

Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Delivery 

Order processing and delivery within Nigeria takes 3 -5 working days altogether (excluding braids wigs /custom orders as stated above). Shipments are usually  in transit for 1-3 working days.

Order processing and delivery outside Nigeria takes 3- 8 working days altogether (excluding braids wigs /custom orders as stated above).  Orders shipped internationally are in transit for 2-5 working days.  Our orders are fulfilled via DHL.

We offer international shipping to all countries.

NON-DOMESTIC AND INTERNATIONAL ORDERS

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. This varies per country, Blvckhair_ng is not at liberty to calculate or charge customer as we have no control over the fees required outside of regular shipping fees.

Blvckhair_ng is not responsible for these charges if they are applied and are your responsibility as the customer. Please contact your local postal service for further details. 

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

How do I check the status of my order?

Once your order has been shipped, you will receive an email notification from us which will include a tracking link and number from which you will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

We are not responsible for postal delays. 

 

RETURN AND EXCHANGE POLICY

Orders can be exchanged but never cancelled for “cash refund”. We DO NOT OFFER RETURNS or REFUNDS.

 

RETURNS 

We can assure you all hairs undergo a quality assurance process to ensure it is free of imperfections before we ship. If you receive an item that is damaged, defective, or materially different, please email us immediately at hello@blvckhair.com 

If the hair received does not meet our brand standards, we will gladly receive it and begin the exchange process or issue store credit.

Our fulfillment department will inspect incoming shipment to ensure product sent back is in its original condition. No in-store credit /exchanged will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.

EXCHANGES

BLVCKHAIR_NG offers a 100% Satisfaction Guarantee at its sole discretion and may exchange products under the following conditions:

  • Requests must be made within 2 business days of receipt of product(s).
  • Any exchange requested after 2 business days of receiving the product will not be honored.
  • We will not accept any product, which has been used or altered (unraveled, washed, styled, brushed, combed or cut) in any way. The hair extensions must remain in their original, brand new condition. We have various ways to determine if the hair extensions have been worn, and if this is the case, they will have to be returned to you without an exchange for health reasons
  • We will not accept exchange of hair products that have been used due to hygienic reasons. Please send the item in the original and resellable condition as a necessary health precaution.
  • Custom orders are non-returnable and can not be exchanged for any reason.
  • Product must be exchanged for something of equal or greater value per your selection. In the case of a product of higher value , cash top up will be made.
  • In order to process an exchange, You will be responsible for paying for your own shipping costs for returning your item . we recommend you use a trackable shipping . If the product has been returned unused in its original condition.
  • For any exchange that permits a difference (less than original) customer will hold a in-store credit for the remaining balance owed as we do not refund ANY costs.

When we receive your exchange request, a representative will confirm whether or not you qualify for a return and provide you with exchange instructions . You will have 2 business days to send us tracking details .

If you damage your hair extensions in any way, we are not responsible and will not refund or exchange them. 

Our Style Guide is provided for our customers to guide them through the handling and caring for our hair extensions. Any substances or hair products that you, or any other person, places on the hair is out of our control. If at any time, we feel the hair has been damaged by hair products, dying the hair, etc.., you will be denied an exchange . 

Please allow up to 5 - 20 working days for your exchange to be processed and shipped after we receive your item(s) back. You will receive a shipping confirmation email including tracking information just as you did when you first ordered..

Customer service

For all customer service enquiries, please don't hesitate to contact us at

hello@blvckhair.com or click here to see other ways to reach us.